Shipping policy

At Melvue, we aim to process and dispatch your orders within 3–5 business days, excluding weekends and public holidays. We appreciate your support and aim to get your order to you as smoothly and promptly as possible.

Shipping Within Australia

  • Standard Shipping: Orders below $120 AUD will incur the standard shipping fee displayed at checkout.
  • Free Standard Shipping: Available on all Australian orders of $120 AUD or more.
  • Express Shipping: Available for an additional $10 AUD at checkout, including on orders eligible for free standard shipping.
  • Orders are shipped with tracking information provided where available.

Estimated Delivery Times

The following delivery times are estimates and commence once your order has been dispatched:

  • Standard Shipping: 2–7 business days after dispatch.
  • Express Shipping: 1–4 business days after dispatch.

Please note that these are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier delays, public holidays, extreme weather, peak shopping periods or other circumstances outside our reasonable control.

Delivery estimates do not include order processing time.

Order Processing

  • All orders are generally processed and dispatched within 3–5 business days, excluding weekends and public holidays.
  • Express shipping orders will be prioritised for processing and dispatch.
  • During busy periods, including promotional sales, product launches and public holidays, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available. Please check your junk or spam folder if you haven't received this email.

International Shipping

International shipping is available to destinations offered at checkout.

  • Shipping rates are calculated at checkout based on your delivery location.
    Estimated delivery time: 7–21 business days after dispatch, depending on the destination and carrier.
  • International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
  • Unless expressly stated otherwise at checkout, these additional charges are the customer's responsibility and are not included in the purchase price or shipping fee.
  • Tracking availability may vary depending on your destination and carrier service.

Melvue does not control the amount of customs duties or import taxes imposed by overseas authorities.

Pre-Orders

Certain products may occasionally be available for pre-order, with an estimated dispatch timeframe provided on the relevant product page.

Pre-order dispatch dates are estimates and may change due to production or supply delays. We will communicate significant changes where reasonably practicable.

If your order includes both in-stock and pre-order items, we may dispatch everything together once all items are available, unless otherwise stated.

Your rights under applicable consumer laws remain unaffected.

Shipping Addresses & Delivery Issues

Please ensure your shipping address and contact details are complete and accurate before placing your order.

If you notice an error in your delivery details, please contact contact.melvue@gmail.com as soon as possible. We will do our best to assist, although changes may not be possible once your order has been processed or dispatched.

Incorrect or incomplete delivery details may result in delays or unsuccessful delivery attempts.

If a parcel is returned to Melvue due to an incorrect address, failed delivery or failure to collect the parcel, we may contact you to arrange redelivery. Additional shipping charges may apply where appropriate and permitted by law.

If your parcel is delayed, missing, damaged or incorrectly delivered, please contact us so we can investigate the issue and assist with an appropriate resolution.

Nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

Returns & Exchanges

For information about returning or exchanging an item, please refer to our Refund & Returns Policy.

For eligible change-of-mind returns, customers are responsible for return postage.

For Australian orders, Melvue offers one free replacement shipment per order for eligible exchanges. Customers are responsible for returning the original item, while Melvue covers standard postage for the first replacement shipment.

Questions or Support

If you have any questions about shipping, tracking or delivery, please contact:

Melvue

Email: contact.melvue@gmail.com

Website: www.melvue.com.au

We're happy to assist with any shipping-related enquiries.


Last updated: 10 October 2026