Refund policy
We understand that when shopping online, sometimes an item may not fit or feel quite right. We offer returns on eligible items subject to the conditions below.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.
14-Day Returns
You have 14 days after receiving your order to request a return.
Eligible full-price items may be returned for:
- a refund to your original payment method;
- an exchange; or
- store credit.
To request a return, please contact contact.melvue@gmail.com with your order number and the item(s) you would like to return.
If your return is accepted, we will provide instructions on how and where to send your item.
Once a return has been approved, it must be lodged with the carrier within 7 days of receiving your return instructions. Returns lodged outside this timeframe may not be accepted, subject to your rights under applicable consumer law.
Items returned without first requesting a return may not be accepted.
Return Conditions
To be eligible for a change-of-mind return, items must:
- be unworn, unused and unwashed;
- be in their original condition and packaging with all original tags attached;
- be free from perfume, body odour, deodorant or washing products;
- be free from makeup, fake tan, marks, glitter and pet hair; and
- otherwise be in a condition suitable for resale.
You will also need to provide your order number, receipt or other proof of purchase.
Please package your return carefully to prevent damage during transit.
We reserve the right to refuse a change-of-mind return where an item does not meet these conditions, subject always to your rights under applicable consumer law.
Return Shipping
For change-of-mind returns, customers are responsible for the cost of returning the item to Melvue unless otherwise stated.
We recommend using a tracked shipping service. Returned items remain your responsibility until they are received by Melvue, so we cannot take responsibility for change-of-mind returns that are lost or damaged during return transit.
Original shipping charges are non-refundable for change-of-mind returns.
This does not apply where you are entitled to recover shipping or return costs under applicable consumer law, including in relation to certain faulty or incorrectly supplied products.
Exchanges
If your item isn't the right size or you would prefer another eligible item, please contact contact.melvue@gmail.com with your order number and the exchange you would like to request.
Exchanges are subject to stock availability. We cannot guarantee that an item or size will be held while your return is in transit.
Once your return has been received, inspected and approved, we will arrange the exchange where the requested item is available.
If your requested item is unavailable, we may offer you an alternative item or store credit.
For Australian orders, Melvue offers one free replacement shipment per order. You are responsible for the cost of returning the original item to Melvue, and we will cover the cost of standard shipping for the first replacement shipment back to you.
Any additional exchanges from the same order may incur shipping charges.
Store Credit
If you choose store credit, it will be issued electronically to the email address associated with your order once your return has been received, inspected and approved.
Store credit will be issued for the eligible value of the returned item.
Store credit cannot be redeemed for cash except where required by law.
Sale Items
Items purchased at a discounted or sale price may be returned within the 14-day return period for an exchange or store credit, provided they meet our Return Conditions.
We do not provide change-of-mind monetary refunds on sale items.
Customers are responsible for return postage for sale items.
This restriction applies only to change-of-mind returns. Your rights in relation to faulty, damaged, incorrectly supplied or otherwise non-compliant products under the Australian Consumer Law or other applicable laws are not affected because an item was purchased on sale.
Faulty, Damaged or Incorrect Items
Please inspect your order after receiving it.
If your item is faulty, damaged, materially different from its description, or you receive the wrong item, please contact us as soon as reasonably possible at contact.melvue@gmail.com with your order number and details of the issue.
We may ask you to provide photographs or other reasonable evidence so we can assess the issue.
Where you are entitled to a remedy under the Australian Consumer Law or other applicable law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.
Where applicable law requires Melvue to cover reasonable return costs for a faulty or non-compliant product, those costs will not be charged to you.
Refunds
Once we receive and inspect your eligible return, we will notify you whether your return has been approved.
For eligible full-price change-of-mind returns where you have requested a refund, the approved amount will be refunded to your original payment method.
Original shipping charges are not refunded for change-of-mind returns.
We do not deduct transaction or payment processing fees from an otherwise eligible change-of-mind refund.
Once a refund has been issued by Melvue, please allow up to 10 business days for it to appear in your account. Processing times may vary depending on your bank, card provider, Afterpay or other payment provider.
If more than 10 business days have passed since we confirmed your refund was issued, please contact contact.melvue@gmail.com.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Our voluntary 14-day change-of-mind policy is provided in addition to, and does not replace or limit, any rights or remedies you may have under the Australian Consumer Law.
The 14-day return period, 7-day return-lodgement requirement, return-condition requirements, sale-item restrictions and change-of-mind shipping rules do not limit your statutory rights where a product is faulty or otherwise fails to comply with an applicable consumer guarantee.
Contact Us
For returns, exchanges, refunds or questions about this policy, please contact:
Melvue
Email: contact.melvue@gmail.com
Website: www.melvue.com.au
Last updated: 28 September 2026